Data we collect and why we collect it
Personal information you provide is stored during the registration process when you create an account on 12VCars.com. This includes your name, address, email and phone number. This information will be used for operational purposes like enhancing user experience such as facilitating you with readily filled forms, where possible. You can review and edit account information as required. You may also delete your account information by closing your account at any time.
You opt-in to having your name, email address and a reference to our website saved in cookies when you chose to post a comment or review on the 12VCars.com website. This helps us improve your experience by pre-filling these details in forms so that you do not have to do it each time. These cookies will last for one year.
A temporary cookie is set when a you visit our login page to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when the browser is closed.
Several cookies are created to save your login information and screen display choices when you login on 12VCars.com. Login cookies expire after two days whereas the screen options cookies expire after one year. If the “Remember Me” option is selected, the login will persist for two weeks. The login cookies will be removed if the user logs out of their account in the meantime.
The data you provide on the contact form is collected and stored. This includes your name and email address as well as the subject and message of the inquiry.
This data is retained for up to a minimum of one year.
Data is collected when you post reviews on the 12VCars.com website. This includes the data shown in the reviews form such as your name, email as well as the actual review content. The name and email address will already be in the system for registered users and they will not be prompted in the review form. Your IP address and browser user agent string is also collected to help spam detection.
The data pertaining to the review is stored indefinitely.
Browsing our website
Data is collected relating to your browsing activity on our website such as products you have viewed. We use this information for operational activities such as showing you products you’ve recently viewed and suggesting similar products.
Location, IP Address
Location and IP address data is collected when you browse our website. The IP address helps us verify your location. The location information is then used for purposes like estimating taxes and shipping costs.
This information is also used to estimate taxes and shipping before you place an order, and more importantly so to send you the order!
When you purchase from us, you will be asked to provide information like your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them
We will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
Who we share your data with
Google Analytics is a service offered by Google for the purpose of collecting web analytics. It tracks and reports various metrics in regards to website traffic. This data is directly collected by Google as you use our website. The data may be used by Google to contextualize and personalize ads on its own advertising network.
Google outlines its own privacy practices on the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Password Reset Process
When a user requests a password reset, their IP address is included in the password reset instruction email.
Your rights over your data
As a registered user on the 12VCars.com website, or if you have posted comments or reviews or used the contact form on our website, you can request an export file of the personal data we have on record. You can also request for the personal data we have about you on record to be permanently erased. We may be obliged to keep or otherwise be restricted from erasing some data for operational, administrative, legal or security purposes.
Automated decision making and/or profiling with user data
Automated processes on our website may use data collected from you in algorithms which suggest products to you based on what products you may have previously viewed or purchased.
Your contact information
Your contact information may be used to contact to with notification about your purchases or updated on the status of your orders. It may also be used to contact you for marketing purposes such as to notify you about the latest deals and promotions. You may opt-out receiving promotional content at any time.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Who on our team has access
Members of our team have access to some information you provide us. For example, Administrators and Shop Managers can access:
• Order information like what was purchased, when it was purchased and where it should be sent
• Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and efficiently provide customer support.